Carriage Terms

Welcome to Pikapick. These Carriage Terms (Shipping Terms) govern the shipping of your order from Pikapick to you. By placing an order, you agree to these terms. These terms are effective as of the date of your order and apply to all products sold on pikapick.com.

Shipping Costs

Shipping costs are calculated at checkout based on the destination country/region and the total weight of the package. The exact shipping cost will be displayed before you confirm your payment. Pikapick may occasionally offer free shipping for orders above a certain threshold; please check the checkout page for current promotions. Please note that shipping costs are generally non-refundable, especially if the package is refused by the customer or returned due to incorrect address information.

Shipping Methods

We offer the following shipping methods. Availability may vary depending on your destination:

• Standard Shipping: 7-21 business days
• Expedited Shipping: 5-12 business days
• Express Shipping: 3-7 business days

All shipments include a tracking number so you can monitor your package’s progress.

Shipping Destinations

Pikapick ships internationally to countries and regions available at checkout. Please verify shipping availability for your specific location during the checkout process. We strive to ship to as many destinations as possible, including APO/FPO military addresses, though availability may be limited. Pikapick reserves the right to decline shipping to certain regions due to legal restrictions or carrier limitations.

Order Processing Time

Orders are processed within 1-3 business days after payment confirmation. Processing time does not include weekends and public holidays. Orders placed on weekends or holidays will be processed on the next business day. During peak seasons, such as holidays or major sales events, processing times may be longer.

Delivery Timeframes

Delivery timeframes depend on the shipping method selected and the destination. Estimated delivery timeframes are as follows:

• Standard Shipping: 7-21 business days
• Expedited Shipping: 5-12 business days
• Express Shipping: 3-7 business days

These timeframes are estimates and not guaranteed. Pikapick is not responsible for delays caused by customs clearance, weather conditions, or carrier issues.

Shipment Tracking

A tracking number is provided for every order once the package is shipped. You will receive a shipping confirmation email containing your tracking number. You can track your package through the carrier’s website using this number. Please note that it may take 24-48 hours for tracking information to become available after you receive your tracking number.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, and fees imposed by the destination country. The customer is solely responsible for paying any such charges. Pikapick is not responsible for delays caused by customs. Please check with your local customs office for information on applicable duties and taxes. We cannot mark packages as gifts or declare a lower value to avoid customs fees.

Lost, Damaged, or Delayed Shipments

If your package is lost or damaged in transit, please contact us within 7 days of the estimated delivery date. We will work with the carrier to investigate and resolve the issue. Pikapick is not liable for delays caused by the carrier or customs, but we will assist in filing claims with the carrier when applicable.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping addresses at checkout. Pikapick is not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned due to an incorrect address, the customer may be responsible for additional shipping costs for reshipment. Please contact us immediately if you realize the shipping address is incorrect.

Contact Us

If you have any questions about our Carriage Terms or your shipment, please contact us using the details below:

Visit our website: pikapick.com