Refund and Returns Policy

At Pikapick, we want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines our terms and conditions for returning, exchanging, or refunding items purchased from pikapick.com. This policy is effective as of the date of purchase and applies to all orders placed on our website. By making a purchase, you agree to the terms outlined herein.

Return Policy Overview

We accept returns for refunds and exchanges. If you are not satisfied with your purchase, you may choose between a refund to your original payment method or store credit, subject to the conditions and timeframes specified in this policy. Please read the following sections carefully to understand your rights and responsibilities as a customer.

Return Window

Items can be returned within 30 days of the delivery date. The return window begins from the date the package is delivered to you, not the date of purchase. Returns requested after this 30-day period will not be accepted, and no refund or exchange will be issued. We recommend checking your items promptly upon receipt to ensure they meet your expectations.

Restocking Fee

A restocking fee of 15% may apply to certain items. If applicable, this fee will be deducted from the refund amount. Please note that original shipping costs are non-refundable. Additionally, return shipping costs are the customer’s responsibility unless the return is due to a company error, such as sending the wrong item or a defective product.

Return Eligibility and Conditions

To be eligible for a return, items must meet the following conditions:

• Items must be unworn, unwashed, and in their original condition.
• All original tags must be attached.
• Items must be in their original packaging, including any polybags or boxes.
• Items with strong odors (e.g., perfume, smoke, food) will not be accepted.
• The company reserves the right to reject returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Final sale items and clearance items.
• Personalized or custom-printed items (e.g., custom designs, names, or specific requests).
• Gift cards, which are non-refundable.
• Underwear and swimwear for hygiene reasons, if applicable.
• Items explicitly marked as non-returnable on the product page at the time of purchase.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Step 1: Contact our customer service team using the details provided in

   Our Store Group

   📍 Address: 2120 Victoria Ave, Sidney, Canada

   📧 Email: contact@pikapick.com

   📞 Phone: 07 33-2008

   🌐 Web: pikapick.com

   to request a Return Authorization (RA) number.
2. Step 2: Provide your order number, the item name, and the reason for the return.
3. Step 3: Receive your RA number and return shipping instructions. Please note that RA numbers are typically issued within 1-2 business days.
4. Step 4: Pack the item securely and ship it to the return address provided with your RA number via

   Our Store Group

   📍 Address: 2120 Victoria Ave, Sidney, Canada

   📧 Email: contact@pikapick.com

   📞 Phone: 07 33-2008

   🌐 Web: pikapick.com

   .

Important: Returns without a valid RA number may not be processed or may be refused upon arrival at our facility.

Return Packaging and Shipping

Please pack returned items in their original packaging whenever possible to ensure safe transit. We strongly suggest using a secure shipping method with tracking and insurance. Pikapick is not responsible for packages that are lost or damaged in transit during return shipping. Keep your return tracking number until the refund has been fully processed, as it may be required for verification. The return shipping address will be provided to you when you receive your RA number via

Refund Processing

Refunds are processed within 5-10 business days after the returned item is received and inspected. Refunds are issued to the original payment method used for the purchase. If you choose store credit, it will be issued within 1-2 business days via email. Please note that your bank or payment processor may take additional time to reflect the refund in your account. Once the refund is processed, you will receive a refund confirmation email.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. Provide your order number and a description of the issue. You may be asked to provide photos of the damaged or defective item for verification. Upon approval, we will arrange a free replacement or issue a full refund, including all original shipping costs. The company will cover all return shipping costs for damaged or defective items.

Wrong Item Received

If you receive the wrong item (e.g., wrong size, color, or product), please contact us within 7 days of delivery. Include your order number and details of the error. We will send the correct item at no additional cost or issue a full refund. The company will cover all return shipping costs for wrong items sent.

Order Cancellation

Orders can be cancelled within 12 hours of placing the order, provided they have not yet been shipped. Once an order has been shipped, it cannot be cancelled, and you must follow the standard return process outlined in this policy. To request a cancellation, please contact customer service immediately using the details in

Exchange Policy

Customers can request an exchange for a different size or color of the same item, subject to availability. If the requested item is more expensive, the customer will need to pay the price difference. If the requested item is less expensive, the difference will be refunded to the original payment method. Please note that exchanges are subject to item availability, and the exchange process follows the same return initiation steps.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us using the details below:

You can also visit our website at pikapick.com for more information.